Okok FAQ — all your questions answered here

Each person may hold only one account. If multiple accounts are found under the same individual, all accounts will be permanently closed and any remaining balance may be confiscated. Please use a single account only.

KYC is not required immediately after registration. However, you will need to submit a photo of your national ID or passport before your first withdrawal or when transactions exceed a certain amount. Completing KYC in advance helps avoid any delays when you withdraw.

Click the "Forgot password?" link on the login page. Enter your registered email or mobile number. A reset link or OTP will be sent to you. Use it to set a new password.

To change your email address or mobile number, please contact customer support. Your name and date of birth cannot be changed after KYC verification, as they are matched against your identity documents.

An account may be temporarily suspended for several reasons — multiple failed login attempts, suspicious activity, or incomplete KYC verification. Contact customer support directly to find out the cause and resolve the issue.

You should verify your email as soon as possible. Without verification, certain features will be restricted and password recovery becomes more difficult. Check your inbox after registration — a verification link will be sent to you.

Yes, you can close your account by contacting customer support or sending an email request. Please withdraw your balance before closing. If you are closing due to a gambling concern, consider using the responsible gaming self-exclusion option instead.

The minimum deposit on okok varies by payment method. For mobile banking, it typically starts from BDT 200. Bank transfers may require a slightly higher minimum. Check the Cashier page for the current minimum amounts.

Mobile banking and e-wallet deposits are typically instant, crediting to your account within 1 to 5 minutes. Bank transfers may take 15–30 minutes. Deposits made outside banking hours may take slightly longer.

okok does not charge any fees on deposits. However, your payment service provider (mobile banking or bank) may apply their own transaction fees in accordance with their policies.

okok accepts multiple payment methods, including mobile banking, bank transfer, e-wallets, and cryptocurrency. You can see the full list of available methods on the Cashier page.

Wait 5–10 minutes and refresh the page. If the deposit still does not appear, contact customer support with your payment transaction ID or a screenshot. We will verify and resolve it promptly.

No, you must only use payment methods registered in your own name. Using a third-party payment method may result in the transaction being cancelled and your account being suspended.

The maximum deposit limit depends on your account's VIP level and chosen payment method. VIP members generally enjoy higher limits. You can also set your own deposit limit from the responsible gaming settings.

Withdrawals are typically processed within 15 minutes to 24 hours. Completed KYC verification and a higher VIP level can speed up the process. Your first withdrawal may take slightly longer due to additional verification.

The minimum withdrawal is generally BDT 500, though this may vary by payment method. Each method's limit is displayed separately on the withdrawal page.

You can cancel a withdrawal request while it is still being processed by contacting customer support. Once it has been sent to your bank or payment provider, cancellation is no longer possible.

Bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements. Once completed, the bonus winnings convert to real money and become available for withdrawal.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet wagering requirements, incorrect bank details, or flagged suspicious activity. Contact customer support to find out the exact reason.

Your daily withdrawal limit depends on your VIP level and account history. VIP members can withdraw significantly higher amounts per day compared to standard members.

okok generally does not charge withdrawal fees. However, your payment provider may apply their own transaction fees. Network fees may also apply for cryptocurrency withdrawals.

Once you complete registration and make your first deposit, the welcome bonus will be credited to your account automatically — no separate code required. Full details on the bonus amount and terms are available on the Promotions page.

Wagering requirements refer to how many times you must bet a bonus amount before you can cash it out. For example, a BDT 1000 bonus with a 30x wagering requirement means you need to place BDT 30,000 in bets before the winnings become withdrawable. Contribution rates may vary by game.

Yes, if you do not wish to receive a bonus, inform customer support before or immediately after making your deposit. Depositing without a bonus means your real money is available to use right away and can be withdrawn instantly.

Free spins are generally applicable to specific slots games. The eligible games are listed in the bonus offer. Winnings from free spins may also be subject to wagering requirements.

Share your referral code with a friend. When they register using your code and make their first deposit, both of you will receive a bonus. Full details on the referral bonus are available on the Promotions page.

Weekly cashback is generally paid every Monday as a percentage of the previous week's net losses. The cashback amount and percentage depend on your VIP level.

If the wagering requirements are not met within the specified timeframe, the bonus balance will be automatically forfeited. Your real money balance will remain unaffected in the meantime.

Yes. All games on okok use internationally recognised Random Number Generator (RNG) technology and are regularly verified by third-party auditors. Each game's RTP (Return to Player) percentage can be found in the game information.

Yes, the majority of okok's games are fully playable on mobile. They run smoothly on both Android and iOS browsers. A stable internet connection is recommended for the best experience on some Live Casino games.

Start by clearing your browser cache and refreshing the page. Check your internet connection, then try a different browser or device. If the issue persists, contact customer support.

Many slots and other games offer a demo mode, where you can learn the rules and features at no cost. Note that Live Casino games generally do not have a demo mode.

Game results are recorded server-side. Once your connection is restored, you can view the outcome in the system. If you experience any issues, check your game history or contact customer support.

Yes, okok's Live Casino games let you play via live video with trained dealers in a real studio. It brings an authentic casino experience right to your home.

Yes, okok uses 256-bit SSL encryption to keep all data secure. We never share your personal information with third parties — except where required by law. For more details, Privacy Policy Read more.

No, okok will never ask for your password — not by email, SMS, live chat, or phone. If anyone claims to be from okok and asks for your password, it is a scam. Report it to our support team immediately.

2FA is not mandatory, but it is strongly recommended. With two-factor authentication enabled, no one can log in to your account even if they know your password. You can activate it anytime from Account Settings.

Activating self-exclusion will prevent you from logging into your account for a chosen period. Options range from 6 months to permanent exclusion. To learn more, Responsible Gaming View page.

Yes, okok operates under an international gaming license. We are regularly audited by third-party auditors and comply with international gaming security standards.

In the Responsible Gaming section under Account Settings, you can set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.